Category: Service Design

  • Digitising the application process to trade on endangered species

    Digitising the application process to trade on endangered species

    The challenge. Digitising a paper-based web application form and developing a case management system to assess those applications. The challenge was to digitise the operational delivery of CITES permits in the United Kingdom (trade of endangered animal and plant species). The project consisted of digitising the front-end applications via a web portal (GOV.UK), plus developing…

  • Empowering a Housing Association to shape its digital transformation

    Empowering a Housing Association to shape its digital transformation

    The challenge. Designing alternative ways of engagement that respond to residents’ needs and motivations. Housing Associations (HAs) are non-profit organisations that rent (and lease) houses and flats to people who cannot afford full market rents or people with particular needs. The HA involvement framework was time and commitment intensive, and not accessible or desirable for…

  • Helping teenagers find sexual health advice

    Helping teenagers find sexual health advice

    Sexualidapp is a mobile phone app targeted at teenagers that provides reliable data about sexual health in Uruguay. The app contains information about different types of contraceptives, a map with the nearest Hospitals, guidance for avoiding sexually transmitted diseases and general data about sexual and reproductive health. As a design consultant, I worked with the…

  • Redesigning the classroom experience of design undergraduates

    Redesigning the classroom experience of design undergraduates

    The challenge. Redesigning the delivery of design research lessons for undergrad students. Design Research Methods is a theoretical subject in 3rd year Product and Fashion Design BAs at the University School of Design in Uruguay (EUCD, Farq, UDELAR). The problem was that those subjects delivered as traditional lectures were struggling to captivate students’ attention, impacting…

  • Designing an instrument for assessing child development

    Designing an instrument for assessing child development

    The ‘Child Development Inventory’ (INDI) is an instrument that evaluates 4 to 5-year-old children’s readiness for schooling. The tool was developed by a team of Psychology Professors from the Republic University in Uruguay. The INDI psychological test is used by teachers to asses children’s cognitive abilities and mental health. Whilst being a lecturer in Design…

  • Understanding sustainable consumption of children’s products

    Understanding sustainable consumption of children’s products

    ‘Collaborative consumption practices related to children: a systematisation of the different approaches’ was the topic of my master’s dissertation in Sustainable Design at Kingston University. The thesis investigates the opportunities for collaborative economic practices in children’s product consumption within the UK context. It aimed to identify, compare and classify collaborative consumption practices related to children’s…